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Frequently Asked Questions (FAQs)

We've brought together the answers to the questions we most often get asked.

If you can't find the answer to your question here, or by using our site search, please don't hesitate to contact us.

What are your opening hours?

We are open Monday to Saturday from 7.30 AM until 10.30 PM. On Sundays, we are open from 9.00 AM until 7.00 PM. We do not close for lunch.

Do you dispense NHS prescriptions?

Yes we do. We have a full NHS contract and can dispense all valid NHS prescriptions written by an NHS Doctor, Dentist or Nurse.

Do you have an area where I can consult with the Pharmacist privately?

Yes. We have a consultation room where you can discuss your problem in complete privacy. If you would like to see the Pharmacist in private, please inform a Medicines Counter Assistant. At busy times, it may be necessary to wait for a short while to see the Pharmacist.

Do you provide a repeat prescription collection service?

Yes we do. We collect prescriptions twice daily from Highlands Surgery and Gudgeheath Lane Surgery and three times a week from the Fareham Practices and Jubilee Surgery in Titchfield. If you would like us to order your repeat medication, please drop a recent repeat medication request list into the Pharmacy. Telephone us a week before your medication is due to run out and we'll order the items you need, collect your prescription(s) and have it dispensed ready for collection. Please ask in the Pharmacy for more information on this service. You will need to complete an authorisation form before using this service. Click here to download a copy of this form.